Refunds

Refund & Returns Policy

Effective Date: June 2026

At Avernor Aesthetics, we are committed to providing premium products and exceptional customer service. This Refund & Returns Policy applies to all tangible products purchased through our website or directly from our clinic.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for products that are faulty, unsafe, not as described, or fail to meet consumer guarantees.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind Returns

Due to hygiene, safety, and quality assurance requirements, Avernor Aesthetics does not offer refunds, exchanges, or store credits for change-of-mind purchases.

Please carefully review product information before completing your purchase.

Faulty, Damaged, or Incorrect Products

If you receive a product that is:

• Damaged during transit;
• Faulty or defective;
• Incorrectly supplied; or
• Significantly different from its description,

please contact us within 5 days of receiving your order.

To assist with your claim, please provide:

• Your order number;
• A description of the issue;
• Clear photographs of the product and packaging where applicable.

Upon assessment, Avernor Aesthetics may provide a replacement, repair, refund, or other remedy as required under Australian Consumer Law.

Medical-Grade Skincare & Consumable Products

For health, safety, and infection control reasons, we cannot accept returns of:

• Opened skincare products;
• Used consumable products;
• Products with broken safety seals;
• Products that have been tampered with or altered after delivery.

This restriction does not apply where the product is faulty or fails consumer guarantees under Australian Consumer Law.

Allergic Reactions & Individual Results

Individual responses to skincare and aesthetic products may vary.

Refunds or exchanges cannot be provided where a product has been used and the outcome does not meet personal expectations, provided the product was supplied correctly and is not defective.

Clients are encouraged to consult with an Avernor Aesthetics practitioner prior to purchasing products if they have concerns regarding suitability.

Return Process

To request a return, please contact our customer service team at:

Email: [email protected]
Website: www.avenoraesthetics.com.au

Authorisation must be obtained before returning any product.

Unauthorised returns may not be accepted.

Return Shipping

Where a return is approved due to a faulty, damaged, or incorrectly supplied product, Avernor Aesthetics will cover reasonable return shipping costs or provide instructions for return.

For all other approved returns, return shipping costs are the responsibility of the customer.

Refund Processing

Approved refunds will be processed to the original payment method used for purchase.

Please allow up to 15 business days for the refund to be processed once approved.

Bank processing times may vary between financial institutions.

Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact:

Email: [email protected]
Website: www.avenoraesthetics.com.au